Memo Casino Company and Licence Details

Who Operates Memo Casino Online

We run Memo Casino online as a company whose terms and conditions are governed by Curaçao law, and this governing law is stated directly in our terms. The minimum age to hold an account with us is 18, and our terms are binding in English, which is the official language for any dispute over wording.

Terms and policy dates

Our current terms and conditions took effect on 1 November 2024, and our privacy policy was updated on the same date. These are the dates that apply to any account opened or active from that point, and we recommend checking the terms page directly rather than relying on a summary if a specific clause matters to your account.

Account security sits alongside these legal foundations. We use SSL encryption across the site, run third-party security tests several times a year, maintain 24/7 intrusion detection and keep a dedicated fraud department in place. Account rules limit registration to one account per household, device and IP address, and winnings obtained through VPN use or location masking may be forfeited under our terms.

Company and Legal Details at a Glance

The table below sets out the core legal and administrative details that define how our account applies to every player.

These figures are fixed points of reference: the dates mark when the current rules began to apply, and the minimum age and binding language define who can hold an account and in what language disputes are settled.

How Account Verification Works

Verification at Memo Casino follows three levels, and each one carries its own document requirements before funds can move freely on an account.

• SDD (Simplified Due Diligence) — the baseline check applied to standard accounts.
• CDD (Customer Due Diligence) — requires a passport or ID and proof of address no older than 6 months.
• EDD (Enhanced Due Diligence) — can require additional ID such as a driving licence or military ID, plus a selfie with the open passport and a photo of the card front showing the first 5 and last 4 digits.
• Documents in a non-Latin, non-Cyrillic alphabet trigger video verification instead.
• We allow 15 days to provide requested documents, and our KYC team decides within 24 hours while the account shows a 'Temporarily Approved' status.

This structure means most players clear checks quickly at the SDD or CDD stage, while larger or less typical accounts may be asked for the fuller EDD set before a payout completes. Our casino section and account tools remain visible throughout, so verification does not block normal browsing.

Company History and Account Safeguards

We do not publish a public launch date for Memo Casino, so our history is best read through the legal documents that currently govern the account: terms effective from 1 November 2024 and a privacy policy updated the same day. Our terms state that the company is fully licensed in its country of incorporation, and that the relevant regulator is listed on the site, though we do not name a specific licence number or regulator here.

Complaints follow a set order: our support team is the first point of contact, and any dispute that cannot be resolved there moves to an independent body or regulator named on the site, with server logs treated as the final record of account activity. This structure is designed to give every account holder a clear path if something goes wrong, rather than leaving a dispute unresolved.

For the practical side of managing an account day to day, our sign-in page covers access and password recovery, while our full overview brings together how the account, payments and support work together in one place.