Account Rules and Terms for Memo Casino

Terms and Conditions at Memo

Playing at Online Casino Memo requires every account holder to be at least 18 years old, and our terms are governed by the law of Curaçao. We allow one account per person, household, address, email, phone number, card, e-wallet and device — duplicate accounts are closed and any related winnings are forfeited. Using a VPN or masking your location also puts winnings at risk under our account rules.

Verification Requirements

We ask for a passport or ID, proof of address no older than six months, and in some cases a selfie with your open document or a photo of your card showing the first five and last four digits. Names submitted in a non-Latin, non-Cyrillic alphabet require video verification. We give players 15 days to provide requested documents, and our team decides on 'Temporarily Approved' accounts within 24 hours.

Accounts left inactive for 12 months incur a £10 monthly fee, and balances on accounts inactive for 30 months are confiscated under our dormancy terms.

Our bonus terms set out exactly how promotional funds behave once credited, including the welcome bonus conditions that apply from the first deposit.

• Bonuses are sticky: real money is wagered first, then bonus funds.
• Default wagering is 40x, with a 14-day validity (7 days for welcome bonuses).
• Maximum bet while a bonus is active is £5 on slots and £10 on live games.
• Maximum win from a no-deposit bonus is capped at 10x the bonus amount.
• Withdrawing your deposit before wagering is complete voids the bonus and its winnings.
• Cancelling a bonus is allowed at any time without losing your own deposited funds.
• Delaying rounds, depositing mid-feature, or using bonus funds to progress collection features is prohibited.
• Bots, collusion and large pending table bets during an active bonus are not permitted.

Conduct, Fair Play and Withdrawal Conditions

Wagering contribution varies by game type under our terms: slots count 100% toward bonus wagering, buy-feature slots count 50%, live roulette and blackjack count 10%, instant win counts 5%, and table games, scratch titles and other live games count 0%. This affects how quickly a bonus clears depending on where you play, so it is worth checking the current terms on our casino section before relying on a bonus for table play.

Minimum withdrawal is £50, and wins above £10,000 are paid in monthly instalments of up to £10,000 under our large-win terms, with full processing details available on our payments page. Promo codes are credited automatically; entering one manually cancels the welcome package, and other promotions only unlock once the welcome package is completed.

We may contact account holders by phone before releasing a payout, and funds may be retained if we cannot reach a player by email or phone for two weeks. Breaching the one-account rule, prohibited conduct, or bonus terms can result in forfeited winnings.